DEFINITY®
Business Communications System (BCS)
The cost-effective system designed for high growth, DEFINITY BCS provides cost-effective
communications capabilities starting from 40 telephones and able to grow to 25,000.
DEFINITY BCS gives customers the core competencies DEFINITY systems are known for -
reliability, expandability and security - along with applications such as wireless, call
center, and messaging. All at a cost effective price.
DEFINITY® ONE™ Communications System
The new DEFINITY ONE Communications System is an "all in one" solution providing
powerful applications in one integrated platform. DEFINITY ONE is designed and priced for
the office with 20 to 40 telephones with sophisticated application needs. DEFINITY ONE
combines the renowned DEFINITY Communication Software, INTUITY AUDIX Multimedia Messaging
with Message Manager Graphical User Interface, and easy to learn, easy to use System
Management Tools on a single processor. The bundling of applications on the DEFINITY ONE
processor eliminates the cost of additional PCs, applications servers and adjuncts, and
associated connectivity and maintenance costs. DEFINITY ONE delivers the same powerful
applications such as networking, call center, and wireless supported by larger DEFINITY
Servers. It uses the same telephones and circuit packs as the rest of the DEFINITY family,
allowing companies to share and re-use telephone inventory across locations while
providing the same look-and-feel to all users, whether in a small branch or corporate
headquarters.
DEFINITY® ProLogix™ Solutions
The compact DEFINITY ProLogix Solutions provides professional communications capabilities
in a package that's sized and priced for the business requiring from 40 to 400 telephones.
It delivers the quality, reliability, expandability, and service support of much larger
DEFINITY servers. And, it can cover a single office, a satellite office within a larger
business, or branch locations around the world. For example, multiple locations can
operate as a single system through networking. DEFINITY ProLogix Solutions also supports
convergent technologies to connect offices and share capabilities via a virtual enterprise
network and reduces costs by combining voice and data traffic over the same network.
GuestWorks™ System
Designed as a turnkey solution for businesses in the hospitality industry, the GuestWorks
System provides DEFINITY capabilities and reliability plus features especially helpful and
productive for this industry. For example, it offers automatic wake-up calling services,
accurate guest record-keeping from check-in to check-out, and in-room connectivity for fax
machines and laptop PCs. It also has a variety of features and tools to enhance staff
productivity and reduce costs.
DEFINITY® Enterprise Communications
Server (ECS)
Much more than a "PBX", DEFINITY ECS can process, switch, transport, and store
multimedia communications, and deliver features and control to all elements in your
network. The flexible networking capabilities of DEFINITY ECS allow you to integrate voice
and data communications in the way that best suits your business with no compromise in
quality or reliability. DEFINITY ECS applications such as telephony, customer relationship
management, mobility, and multimedia messaging enhance customer relationships and improve
employee productivity. DEFINITY ECS is ideal for large locations of 200 or more employees.
It can be sized to provide the capacity you need today, and scaled to continue to support
your needs as your business grows and changes.
DEFINITY® Business Communications System (BCS) is a global
platform within the DEFINITY® family. It meets the needs of customers with
25-25,000 stations who want basic phone systems to manage costs and grown their business.
DEFINITY® BCS gives customers the core
competencies DEFINITY® systems are known for - reliability, performance, and security -
along with basic applications such as network access, World-Class Routing, Uniform Dial
Plan, Basic Call Management, and messaging, all at an affordable price.
DEFINITY® BCS is an affordable telephony system
that provides basic, single-site features on a global platform. It handles traffic
as efficiently as any system available, while its state-of-the-art design enhances Lucent
Technologies' reputation for world-class reliability. The system accommodates, and
also integrates, most related equipment throughout the world.
BCS Call Center
DEFINITY BCS supports advanced call routing
features to improve call handling and reporting capabilities to make more informed
management decisions.
How You Benefit:
These Call Center applications help you turn ordinary customer sales and service
operations into an extraordinary customer relationship strategy.
BCS Distributed Workforce
DEFINITY BCS supports telecommuters by providing
remote or off-site workers with virtually all the DEFINITY features and capabilities they
need to be productive wherever they are.
How You Benefit:
Distributed Workforce Solutions allow your remote workers to be more productive and ensure
you can recruit and retain the best talent by meeting the needs of the changing workforce.
BCS Networking
DEFINITY BCS systems can be networked with other
DEFINITY systems to share a uniform dial plan and centralized voice mail system.
How You Benefit:
DEFINITY BCS Networking impoves communications between locations.
Desktop Solutions
DEFINITY BCS offers a selection of telephones to
meet the needs of any employee. For example, multiline digital telephones provide fixed
feature buttons, built in speakerphone capabilities, optional displays, and programmable
feature buttons and "softkeys" that allow users to customize their phone
functions.
How You Benefit:
DEFINITY BCS Desktop Solutions enable employees to be more productive.
Messaging
Intuity™ AUDIX® Messaging integration can
provide voice, fax, and text messaging, along with text-to-speech and Message Manager
functionality—
allowing employees and customers to communicate using the tools they prefer, any time,
anywhere. It also supports digital networking, allowing you to link locations and improve
communications among employees at multiple sites.
How You Benefit:
Messaging Solutions improve employee productivity, reduce costs, and increase customer
service.
Wireless
DEFINITY BCS supports wireless phones that are
fully integrated which give users most of the features they enjoy on their desk
phone-multiple lines, display, conferencing, hold, transfer, Caller ID, and more. DEFINITY
BCS Wireless systems deliver new levels of productivity within your business locations
while ensuring timely responsive communications with customers and other callers.
How You Benefit:
DEFINITY BCS Wireless Solutions improve employee productivity.
Adaptability
The open architecture and modular design used by DEFINITY® BCS make it compatible
with other hardware and software from Lucent Technologies. Customers have the
flexibility to use a variety of terminals, telephones, and fax machines with a DEFINITY®
BCS.
Expandability
Customers can add modular port circuits, carriers (circuit shelves), and cabinets
to DEFINITY® BCS to accommodate growth up to 25,000 stations and 4,000 trunks.
Businesses can also network their DEFINITY® BCS to other systems.
Reliability
A company's phone system is a critical component of business success. With
DEFINITY® BCS, customers can count on the same high performance that Lucent delivers on
larger DEFINITY® systems. Reliability features include:
- complete diagnostics, testing, and error logging
- comprehensive audit process
- automatic identification, isolation, and repair of trouble
- remote maintenance support
Security
DEFINITY® BCS is one of the most secure switches in the marketplace. It
builds on DEFINITY® system security with the following features:
- proactive security via password aging
- informational security including log-off notification and list
call forwarding
- customer-programmable protection including Security Violation
Notification, which identifies potential hackers' attempts to access the system
Support For Global Markets
DEFINITY® BCS meets the needs of global customers by:
- supporting existing and emerging worldwide standards and
protocols
- providing multilingual options for telephone set displays and
voice mail
- accommodating new innovations as they emerge for this market
World-class call features and multi-language displays and
voice prompts speed communications with customers and associates around the globe. |
