Tri State Communication Systems

PARTNER MAIL VS®

System Overview
It’s like having a receptionist on duty 24 hours a day. PARTNER Mail VS is designed to help you work more effectively and be more available to callers – while keeping your communications costs firmly under control. The system helps you deliver personalized service even when you can’t answer every call personally. Ideal for small and growing companies, this system offers up to 48 mailboxes to meet current and future needs.

PARTNER MAIL VS gives your business some powerful customer-service advantages. The automated attendant means you’re open for business 24 hours a day, seven days a week. Callers are always greeted by your personalized recording and quickly routed to the right person during business hours. At night or on weekends, voice messaging ensures that you get every message, even if you’re out of the office or visiting a client. In fact, our system will even dial up to five numbers to “find” you and let you know you have a message. And the ability to transfer callers out of a voice mailbox to a back up person means you can always identify and serve the customer who needs immediate attention.

Voice messaging can also save you time and money. You can use recorded announcements to provide callers with directions to your office, your hours of operation, and other important information. This feature makes it easy for callers to access routine information quickly, and frees your employees to speak with those callers who need individual attention. And for times when you need to work undisturbed at your desk but don’t want to miss an important call, the live call screening feature allows you to listen-in as a caller is leaving a message. With just the touch of a button, this feature increases your productivity by helping you determine which calls to answer right away.

For more efficient internal communication, share important messages among coworkers using personal message distribution lists. This helps you and your employees get the word out quickly and easily, and to manage your time at work more effectively. You can also accurately "document" your conversations to confirm details and for future reference, using the record-a-call feature.

PARTNER MAIL VS is available in the United States and in most countries throughout the Americas, Asia Pacific, Western Europe, the Middle East and Africa.

Features

Automated Attendant
Automatically answers and routes incoming calls by extension number or name.

How You Benefit:
Allows personnel to devote time to more demanding tasks, handle peak calling periods with more efficiency, and provide callers with important information.

Automated Attendant Announcements
Provides up to two prerecorded announcements to give callers useful, often-requested information such as hours of operation, directions, or special offerings.

How You Benefit:
Improve productivity by freeing personnel from repeating information to callers.

Call Answer
Answers calls when you are unavailable.

How You Benefit:
Improves customer service by providing the means by which callers can leave messages that you receive verbatim. Allows the user to maintain the confidentiality and accuracy of the messages.

Cascaded Outcalling
Provides the user with notification at a pre-defined telephone or pager number whenever a new message arrives in a mailbox programmed for outcalling.

How You Benefit:
Increases flexibility and responsiveness. Provides mobility while it gives the ability to remain responsive to messages.

Message Forwarding
Mailbox subscribers can forward messages they receive to other subscribers and attach their own comments before the message.

How You Benefit:
Improve intracompany communication, and increase efficiency and productivity.

New and Old Messages
New (unheard) messages are played before any saved messages. Only new messages activate the message waiting light on the PARTNER telephone.

How You Benefit:
Improve efficiency and productivity with accurate message notification.

Tutor Service
Provides step-by-step instructions on how to use the PARTNER telephones.

How You Benefit:
Reduce training time and provide a "refresher" on features you may only use occasionally.

Architectural Overview
Built into a PARTNER module that slides into the PARTNER control unit. The PARTNER MAIL VS supports up to 4 ports and 48 mailboxes, and 100 hours of storage.

The multiple configurations allow you to closely match your voice messaging system with your particular business needs. Choose the largest system right away to handle heavy volume or start with the smaller configuration and be confident you can upgrade to a larger system when the need arises.

Administration
Administration is performed via the touch-tone keypad of any telephone on-site or remotely, using the administration password.